FREQUENTLY ASKED QUESTIONS


How much time should I sterilize my room?

It depends on the size of the room. Our recommendation is 15 mins for 105 ft²,30 mins for 215 ft², and 60 minutes for 450 ft².

Does Aura™ Light 2.0 kill COVID-19 and other viruses?

Yes, UVC light destroys the ADN of the viruses, including COVID-19. The UV light is frequently used to disinfect hospitals.

Is the UV Light or Ozone harmful to people, pets or plants?

Yes, but only if you stay in the same room with the lamp while it is working. If you stay away for the duration of the sanitation and if you ventilate the room for the ozone to dissipate, then it is completely safe. Safety measures are very very important, so please stay out of the room while the UVC lamp is working, otherwise it may cause serious skin or eye burns.

Is Ozone safe to breathe?

Not really, high amounts of ozone can cause lung damage, so make sure you ventilate the room after the disinfection is over. Do not stay in the room until you feel that the Ozone smell has disappeared.

When will I receive my order?

Due to coronavirus (COVID-19), please allow 2-4 extra business days for delivery.


I. SHIPPING COSTS

United States

Free - Domestic Shipping (5-7 business days)

$14.95 - Priority Shipping (2-5 business days)

International

Free - Economy Shipping (7-20 business days)

$14.95 - Priority Shipping (4-9 business days)

We charge a fixed rate no matter how big is your order!


II. PROCESSING AND PACKING

Once you place an order, our team will prepare your package and ship it to you ASAP. Please allow 2-3 days to process your order.

Sometimes we run out-of-stock on a product due to high demand. When that's the case, we will ship your order in multiple packages which usually arrive a few days apart.


III. PROBLEMS

If there are any problems with your order, please contact our support team to find a solution to the issue you're having.

You can track your package by clicking on the tracking number you received via email.

In case you have not received your order within 3 weeks, please contact our friendly support team at contact@myauralight.com

Will my order get to me without any issues?

We use USPS for all of our deliveries within United States, so you order is in good hands.

Returns & Warranty

We have 30-day return policy. If you for some reason don't like the product, you can return it in 30 days. You also have a 1 year warranty once you order your lamp.

Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices from within the United States.